1. Who and what this policy covers
This Refund Policy explains how refunds, cancellations, and billing disputes are handled for purchases made through the Petu Service when Fans pay Creators for digital access to recipes or ongoing subscriptions.
Petu facilitates payments between Fans and Creators using third-party payment processors. Some actions may be performed by the processor under its rules and timelines.
Mandatory consumer rights in your country (including cooling-off rights for distance contracts or digital content) may apply in addition to or instead of the voluntary rules below. This policy does not waive statutory rights where waiver is prohibited.
2. Nature of the product
Paid offerings are primarily digital access to recipe content (and related Creator materials) delivered immediately after successful payment. Because content may be consumable on first view, refund eligibility may be limited under applicable law, including consumer-protection rules in India that may give you rights where content is defective, not as described, or inaccessible despite payment.
3. One-time recipe purchases
If you cannot access a recipe you paid for due to a technical failure on our side, email support@petu.club within fourteen (14) days of purchase with your account email and transaction reference. We will work to restore access or, if restoration is not reasonably possible, issue a refund or credit as appropriate.
Change-of-mind refunds for digital recipe purchases are generally not offered after access is granted, unless required by applicable law or unless we state a promotional exception at checkout.
4. Subscriptions
Subscriptions renew automatically at the interval shown at purchase until cancelled. You may cancel renewal through account or subscription management features where available; cancellation stops future charges but does not refund the current billing period unless required by law or stated otherwise at purchase.
If a renewal charge occurs in error (for example after you cancelled in accordance with our instructions), email support@petu.club promptly with evidence; we will investigate and, if appropriate, refund the erroneous charge.
5. Creator disputes and chargebacks
Disagreements about recipe quality, taste, or subjective expectations are between Fan and Creator. Petu may facilitate good-faith communication but is not obligated to mediate.
Unauthorized or fraudulent charges should be reported to us and to your bank or card issuer. Chargebacks may result in suspension of access pending resolution and may violate these Terms if abused.
6. Processing time and method
Approved refunds are returned to the original payment method where technically possible. Timing depends on your bank or processor (often five to ten business days).
7. Non-refundable categories (examples)
The following may be non-refundable except where law requires otherwise: fees already remitted to Creators net of reversals; amounts subject to good-faith fraud review; and purchases where digital access was successfully delivered and used.
We do not currently offer separate promotional credits, bundles, or “final sale” SKUs beyond what is shown at checkout; if we do, we will list any additional non-refundable categories here.
8. Support
Refund requests, failed access after payment, subscription billing questions, and charge disputes should be sent to support@petu.club. We handle support by email only; there is no separate ticketing URL at this time. Include your Petu account email, date of purchase, and any receipt or transaction ID from your payment provider so we can match your case quickly.